Frequently asked questions
How long does shipping take?
Shipping times depend on your location. For domestic orders, delivery typically takes 3-7 business days. International orders may take 7-15 business days. You’ll receive a tracking number once your order is shipped.
Can I return or exchange a product?
Due to the personal care nature of our products, and considering their unique, fragile, and rare characteristics, returns are unfortunately not accepted. These items are often loosely packed and difficult to identify, making returns impractical. We are committed to providing authentic products and ensuring customer satisfaction through detailed product descriptions and high-quality images.
Are your products authentic and pure?
Absolutely! Our Agarwood and Oud oils are 100% pure and sustainably sourced. Each batch is tested for quality to ensure authenticity.
How do I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment on our website or the courier’s site.